Labamu Boosts KYC Conversion by 80% with VIDA Identity Verification API and Liveness SDK
Case Study
Labamu streamlined Premium Membership KYC processing, enhanced user experience, and ensured higher verification accuracy by leveraging VIDA’s advanced technology.
The Result
Labamu’s integration of VIDA Identity Verification API has greatly improved its KYC process. By seamlessly handling 5,000 Premium Membership KYC verifications per month, Labamu can efficiently onboard new members. The implementation of VIDA’s Liveness SDK ensured an 80% increase in KYC conversions by filtering out low-quality photos before the identity verification submission, improving both speed and accuracy.
This combination of technologies significantly enhanced the user experience while minimizing verification errors, helping Labamu to maintain high operational standards and customer satisfaction.
80%
Increase of KYC conversions
5.000
KYC for Premium Membership per month
The Challenge
Labamu, a Point-of-Sales platform that helps SME in Indonesia, encountered several operational challenges. Users frequently submitted low-quality selfie photos for KYC process. Common issues included blurry images, poor lighting, and occluded faces.
Additionally, many users used low-end devices, increasing the probability of low-quality photo submissions. These factors led to a higher rate of rejection and a subsequent drop in user conversions.
Labamu required a solution that could effectively minimize these image quality issues, improve the KYC process, and balance a seamless user experience with reliable verification.
The Solution
As a licensed Certificate Authority (CA), VIDA has built a strong infrastructure and expertise in biometric validation, addressing the exact issues Labamu faced with low-quality selfie submissions.
VIDA's solution, equipped with live prompts and automatic capture through the Liveness SDK, helps ensure high-quality images are submitted, even from low-end devices, minimizing rejections while expediting Labamu’s KYC process.
By implementing VIDA Identity Verification, Labamu can significantly reduce rejections due to poor image quality, enhance the KYC conversion rate, and maintain its commitment to providing seamless, secure, and user-friendly financial services.
"Our vision is to empower our Indonesia businesses with seamless, transparent, secure, and innovative digital solutions. In addition we are deeply committed to creating a safe and trustworthy digital ecosystem for our users."
Emmanual Van De Geer CEO & Founder, Labamu
Your One-Stop Solution for Customer Onboarding
With global top-ranked Face Recognition technology and legal identity database, enhance your customer experience with instant and secure identity verification.
Face Biometric Verification
We implement robust biometric technology to enable a more seamless identity verification.
Liveness Detection
We apply global top-ranked liveness detection to prevent identity fraud and theft.
Document ID verification
We use OCR to extract customer information from an ID card, to support fully automated identity verification.
Demographic Check
We compare demographic data directly with the authoritative source to get the valid data record.
Multiplatform Integration
Our product solutions can easily be tailored to your business needs with SDK, API, Web app, and iframe integration.
