From the very beginning, VIDA has been TOCO’s first and trusted digital identity solution provider.
About Toco
TOCO is a fast-growing community-based marketplace that empowers both individuals and communities, from UMKM to SMEs,to buy, sell, and exchange goods with trust and transparency. Since its launch, TOCO has grown to millions of users who rely on secure, seamless digital interactions.
The Partnership
From the very beginning, VIDA has been TOCO’s first and trusted digital identity solution provider. This early collaboration set the foundation for secure user onboarding and fraud prevention on the platform. By embedding VIDA’s solutions from day one, TOCO ensured that trust, compliance, and fraud protection were built into its DNA. As TOCO scaled, the partnership with VIDA also evolved — from early KYC integrations to advanced Liveness SDK and VIDA Sign adoption. This long-term collaboration continues to shape TOCO’s digital journey today, safeguarding both its users and business growth.
Challenges
Rapid growth in users created higher risks of fraudulent accounts and duplicate registrations.
Traditional selfie/ID capture methods led to low-quality submissions, resulting in friction and drop-offs during onboarding.
Needed a regulation-ready verification process to build user trust and satisfy compliance requirements.
The Solution
TOCO partnered with VIDA to integrate:
VIDA KYC → Verified almost 40,000 TOCO sellers & users, ensuring only legitimate participants enter the platform.
VIDA Liveness SDK → Real-time selfie capture guidance, enabling users to submit high-quality images that pass verification seamlessly.
VIDA Sign Platform → Provided legally binding electronic signatures, streamlining contracts and protecting transactions on the platform.
The Result
With VIDA’s advanced identity verification, Honest achieved:
85% Accept Rate across onboarding flows.
15% Increase in conversion rate
Thanks to guided selfie capture with VIDA Liveness SDK.
0% False Acceptance Rate (FAR)
With Liveness SDK, ensuring no fraudulent attempts have bypassed verification to date.
Increase in customer trust
A trusted, fraud-free onboarding experience that strengthens TOCO’s reputation as a safe marketplace.
Looking Ahead
The strategic partnership between TOCO and VIDA has proven that embedding digital trust from the start is critical for growth. As TOCO continues to expand its user base beyond millions, VIDA remains a core enabler — ensuring compliance, scalability, and fraud prevention stay ahead of evolving threats. Together, TOCO and VIDA are shaping a safer, more inclusive digital marketplace for the future.
Honest Achieve 97% Conversion with VIDA Verify and Authentication
Case Study
By integrating VIDA’s Liveness Detection and Authentication, Honest scaled its digital onboarding, prevented fraud, and maintained compliance.
Your One-Stop Solution for Customer Onboarding
With global top-ranked Face Recognition technology and legal identity database, enhance your customer experience with instant and secure identity verification.
Face Biometric Verification
We implement robust biometric technology to enable a more seamless identity verification.
Liveness Detection
We apply global top-ranked liveness detection to prevent identity fraud and theft.
Document ID verification
We use OCR to extract customer information from an ID card, to support fully automated identity verification.
Demographic Check
We compare demographic data directly with the authoritative source to get the valid data record.
Multiplatform Integration
Our product solutions can easily be tailored to your business needs with SDK, API, Web app, and iframe integration.
