About VIDA & Digital Certificates

What is VIDA?
VIDA is a licensed and certified Certificate Authority (CA) under the Ministry of Communication and Digital Affairs (Komdigi) that issues legally binding digital certificates and digital signatures to individuals and organizations whose identities have been validated through authoritative sources like Indonesia’s National Identity Database.

What is a Certificate Authority (CA)?
A Certificate Authority (CA) is a trusted organization under Komdigi authorized to issue Digital Certificates that can verify the identity of individuals, websites, devices, and more.

Does VIDA have legal authority?
Yes. The legal foundation for digital signatures in Indonesia is set by Law No. 11/2008 and strengthened by Government Regulation (PP) No. 71/2019. Digital signatures issued by CAs like VIDA are legally enforceable across Indonesia.

What are VIDA’s current applications?
VIDA offers comprehensive digital document solutions, including e-Stamps, Certified Digital Signatures, e-Signatures, document scanners, templates, reminder notifications, and audit logs. VIDA also provides biometric verification and authentication to secure user identities.

What is a digital certificate?
A digital certificate securely links verified personal data to a user. It also generates encrypted digital information. The Public Key Infrastructure (PKI) ensures that data sharing and communication are secure and trustworthy online.

How do I obtain a digital certificate?
You can get it via the VIDA app or integrated platforms that use VIDA’s services. The process involves identity verification, often through biometric facial recognition matched against authoritative databases like Dukcapil (Indonesia’s Civil Registry).

Digital Signatures

Are VIDA’s digital signatures secure?
Yes. VIDA is ISO 27001 and WebTrust certified, ensuring adherence to international security standards. Digital signatures use biometric authentication to prevent unauthorized certificate use.

What is the difference between a digital sign and an e-sign?
1. Digital Sign: Certified, includes an official Digital Certificate, is more secure, and is legally recognized by Komdigi. Uses signer’s own legal certificate.

Do I need to pay for a digital signature?

• e-Sign is free and unlimited.
• Certified Digital Signatures are paid services
• New non-enterprise users receive 10 free credits upon sign-up
• For an enterprise, the pricing scheme can be per document or per user
  

Go to “Settings” → “Billing Management” → Signer Limit section and click “+ Top Up.”

How can I verify the authenticity of a digital signature?

You can verify the authenticity and validity of any digital signature using two methods:

1. Online Verification Portal
   • Upload the document to the official verification portal: https://tte.komdigi.go.id/VerifyPDF
     
     
2. Using the VIDA App (Android Only)
   You can open PDF files directly from your Android device using the VIDA app. The app will automatically check for signatures upon opening.
   Steps to Open PDF:
   • Open the PDF File from your device with the VIDA app.
   • If the document contains a digital signature, it will show the digital signature count and allow you to view the Digital Signature Details and certificate.
   • If there is no digital signature, you will be offered the option to sign the document instead.

Sign Up and Certificate Revocation

How do I register on the VIDA Signing Platform?
The registration process can be completed on the VSP (web) or the VIDA App.
1. For Web: Navigate to the registration entrance on the VIDA website: 

• Individual account: https://sign.vida.id/activation/individual
• Business account: https://sign.vida.id/register/business
  

2. Fill in all required fields and click "Sign up".

3. Verify Email: Open the verification email received from VIDA and click the verification button. (This step is not required if using a third-party account like Google).

4. After the email is verified, you can explore the platform. New individual and business users receive 10 free signer credits.

How do I revoke my digital certificate?

How does identity verification (eKYC) work for Indonesian Citizens (WNI)?

Identity verification is required to unlock digital signature functionality and issue a Digital Certificate, which binds your identity for use in digital transactions.

You are usually prompted to verify via a "Verify Now" button on the Dashboard or by navigating to Settings -> Personal Profile -> My Certificate.

The eKYC process involves three primary steps utilizing the National Identity Number (NIK):
1. Phone Number Verification: Enter your desired phone number, solve a CAPTCHA, and enter the 4-digit OTP code sent to that number.
2. ID Info Validation: Enter your legal name, NIK (National Identity Number), and date of birth.
3. Face Authentication: Capture a selfie by looking into the camera frame.

How is identity verified for Foreigners?

Identity verification for foreigners relies on the VIDA Sign App and requires specific supporting documents, such as a Passport or residency permits.

Starting the Flow:
1. On the eKYC introductions page, select "Other" for the field "I am from..." 
2. Tap "Verify for Digital Signatures" and provide consent to the Subscriber Agreement and Privacy Policy.

The Four-Step Verification Process:

1. Email and Phone Number Verification.
2. Passport Info Validation: Enter your legal name, passport ID, and date of birth.
3. Face Authentication: Capture a selfie.
4. Supporting Documentation Submission.

Required Supporting Documents (may include):

• Copy of an Active KITAS/KITAP. OR
• National Identity card and mailing address proof (utility bills, bank statements, rental agreements, etc.). OR
• National Identity card and a letter from authorities (employment letter, etc.)

E-Meterai

Is VIDA's e-Meterai legally valid like a physical stamp?
Yes. Both are legally valid. The difference is in form and accessibility. VIDA offers e-Meterai through its platform; physical stamps are available at post offices or minimarkets.

How to check e-Meterai balance and top up?

How to apply an e-Meterai on a document?

How to verify the authenticity of an e-Meterai?

Document Management & Signing

How to schedule a document for future sending?

Can I decline a document?
Yes, you can decline to sign a document. 

• From email 
  • Open the to-be-signed document, click “More” from the top left corner, and select “Decline”.
• From the VIDA Sign dashboard
  • Locate the document under the Pending - Waiting for me tab, click the 3-dot action button of it, and select “Decline”.  

Can I cancel a document already sent?
Yes, you can recall an already sent document, but only when you are the initiator of the document and the document is not complete yet. 

• From email 
  • Open the to-be-signed document, click “More” from the top left corner, click “More Options”, and select “Decline”.
• From the VIDA Sign dashboard
  • Locate the document under the Pending - Waiting for me tab, click the 3-dot action button of it, and select “Recall”.  
    

Certificate Renewal

How do I renew my digital certificate?

When your certificate is about to expire, you can renew it via two methods:

1. Via Email: You will receive a notification email about the impending expiration. You can renew your certificate directly from the email link.
2. In the App: Navigate to Personal Profile > My Certificates > Click on the Revoked Certificate > Renew.

How do I delete my VIDA account?

You can delete your account navigating to Personal Profile -> Manage Account -> Delete Account.

• Authentication is mandatory for account deletion:
  • If you have a registered phone number, you will be challenged using an SMS OTP.
  • If you use face match as your digital signature authentication method, you will be challenged using liveness detection.
• Important Consequences: All of your data will be removed from our system, but the certificate will not be revoked. However, all digital balances on VIDA (e-Meterai and external signature balance) will still be cleared.

Reporting & Billing Management

What is the function of the “Report” feature?
It displays document usage, analysis, and user activities.

What is billing management?
It manages business subscriptions, e-Meterai digital signature balances, and the history of subscriptions and transactions.

How to download full activity logs?

How to track personal/team activity?

Can I add comments to a document before sending it?
Yes, you can add an Annotation field from the Fillable Fields section and drag and drop the Annotation to the desired position. You can put comments, and they’re visible to all recipients of the document.

Business Accounts

How do I upgrade from a personal to a business account?

What features are exclusive to business accounts?

• Document Templates
• Reminders
• Department and Team Management
• Stamp field
• Bulk Sign

How to create a team/department?

• Upgrade to a business account, then go to “Settings” and select “Team.” You will be able to add departments and members. 

MOST ASKED QUESTIONS (Highlights)

• All signed documents are legally binding if using certified digital signatures.
• You cannot change your registered email due to its linkage with a verified identity.
• Two-factor authentication (2FA) is available and recommended.
• You can send multiple documents at once and track them via the dashboard.
• Document status and actions (viewed, signed, declined) can be tracked using the Audit Log.

DocsVault

What is DocsVault?

DocsVault is a secure document storage feature in the VIDA App that lets you store, organize, and access your important documents in one place. All files are end-to-end encrypted and can only be unlocked using VIDA Face Matching or your device's Face ID.

How do I enable document lock in DocsVault?

Go to Personal Profile > Security > DocsVault Security Setting.

Select your preferred authentication method (VIDA Selfie ID or Device Face ID), complete the face registration, and document lock will be activated.

What is the difference between VIDA Selfie ID and Device Face ID for DocsVault?

• VIDA Selfie ID uses VIDA's own facial recognition system. This requires you to have completed eKYC with VIDA and is the recommended option for stronger security.
• Device Face ID uses your phone's built-in biometric authentication and is only available on devices that natively support Face ID.

How do I lock a specific document?

Open the document you want to lock, tap Add to Vault, and complete the liveness verification. The document will then be secured in DocsVault.

How do I unlock a document to view it?

Tap the locked document and complete the liveness verification. The document will open once your identity is confirmed.

How do I remove the lock from a specific document?

Tap the locked document, select Remove from Vault, and complete the liveness verification to confirm. The document lock will then be removed.

To remove locks from all documents at once, go to Personal Profile > Security > DocsVault Security Setting > Remove Document Lock. You will be asked to confirm before all document locks are removed.

Can I access my locked documents if I switch to a different device?

Yes. Log in to the VIDA App on your new device and authenticate using VIDA Face Matching. Your documents will be accessible as DocsVault syncs across devices.

What happens to my documents if my phone is lost or stolen?

Your documents remain encrypted and locked. Without a successful facial match, no one can open them, even if they have physical access to your device.

SecureShare

What is SecureShare?

SecureShare is a feature that lets you generate a secure link to share a document. You can control how long the link stays active, how many times it can be opened, whether the recipient can download it, and protect it with an access code.

How do I generate a SecureShare link?

Click the document you want to share, tap Add SecureShare button. Configure your sharing settings, then tap Generate Link. A pop-up will appear with options to share the link.

What settings can I configure when creating a SecureShare link?

When creating a SecureShare link, you can configure the following:

• Access Period — choose how long the link stays active: 1 Day, 7 Days, or a custom duration. Once expired, the link becomes inactive.
• Access Limit — set how many times the link can be opened: 1, 3, or a custom number. Once the limit is reached, the link becomes inactive.
• Download Permission — choose whether the recipient can download the document or view it only.

How does the access code work?

When enabled, the recipient must enter the access code before they can view the document. The code is auto-generated but can be customized before you generate the link. You are responsible for sharing the code separately with the recipient.

How does the recipient open a SecureShare link?

The recipient clicks the link and is directed to a secure page. They enter the access code you shared with them, and the document opens. They can also choose to open it in the VIDA App if it is installed on their device.

What happens if the link is forwarded to someone else?

If access code protection is enabled, anyone who receives the forwarded link still needs the correct access code to open the document. Without it, the link cannot be opened.

Can I revoke a SecureShare link after sending it?

Yes. You can disable any active link at any time from the app, immediately cutting off access for anyone who has it.

How do I track who has opened my shared document?

Go to the Share History section of the document. You can see when the link was accessed and how many times it has been viewed.

How do I view all my active, expired, or revoked shared links?

From the Share History section, you can filter your links by Active, All, or Expired to see the status of each shared link.