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Frequently Asked Questions

 

Everything you need to know about VIDA’s digital identity solutions and digital signatures.

Digital Signature

About VIDA & Digital Certificates

 

What is VIDA?
 VIDA is a licensed and certified Certificate Authority (CA) under the Ministry of Communication and Digital Affairs (Komdigi) that issues legally binding digital certificates and digital signatures to individuals and organizations whose identities have been validated through authoritative sources like Indonesia’s National Identity Database.

What is a Certificate Authority (CA)?
 A Certificate Authority (CA) is a trusted organization under Komdigi authorized to issue Digital Certificates that can verify the identity of individuals, websites, devices, and more.

Does VIDA have legal authority?
 Yes. The legal foundation for digital signatures in Indonesia is set by Law No. 11/2008 and strengthened by Government Regulation (PP) No. 71/2019. Digital signatures issued by CAs like VIDA are legally enforceable across Indonesia.

What are VIDA’s current applications?
 VIDA offers comprehensive digital document solutions, including e-Stamps, Certified Digital Signatures, e-Signatures, document scanners, templates, reminder notifications, and audit logs. VIDA also provides biometric verification and authentication to secure user identities.

What is a digital certificate?
 A digital certificate securely links verified personal data to a user. It also generates encrypted digital information. The Public Key Infrastructure (PKI) ensures that data sharing and communication are secure and trustworthy online.

How do I obtain a digital certificate?
 You can get it via the VIDA app or integrated platforms that use VIDA’s services. The process involves identity verification, often through biometric facial recognition matched against authoritative databases like Dukcapil (Indonesia’s Civil Registry).

Digital Signatures

 

Are VIDA’s digital signatures secure?
 Yes. VIDA is ISO 27001 and WebTrust certified, ensuring adherence to international security standards. Digital signatures use biometric authentication to prevent unauthorized certificate use.

What is the difference between a digital sign and an e-sign?
1. Digital Sign: Certified, includes an official Digital Certificate, is more secure, and is legally recognized by Komdigi. Uses signer’s own legal certificate.

2. e-Sign: Includes an eSeal, a signature with VIDA Certificates. 

Do I need to pay for a digital signature?

  • e-Sign is free and unlimited.
  • Certified Digital Signatures are paid services
  • New non-enterprise users receive 10 free credits upon sign-up
  • For an enterprise, the pricing scheme can be per document or per user
How to purchase Digital Signature credits?

Go to “Settings” → “Billing Management” → Signer Limit section and click “+ Top Up.”

How can I verify the authenticity of a digital signature?

You can verify the authenticity and validity of any digital signature using two methods:

  1. Online Verification Portal
  2. Using the VIDA App (Android Only)
    You can open PDF files directly from your Android device using the VIDA app. The app will automatically check for signatures upon opening.
    Steps to Open PDF:
    • Open the PDF File from your device with the VIDA app.
    • If the document contains a digital signature, it will show the digital signature count and allow you to view the Digital Signature Details and certificate.
    • If there is no digital signature, you will be offered the option to sign the document instead.

 

Sign Up and Certificate Revocation

How do I register on the VIDA Signing Platform?
The registration process can be completed on the VSP (web) or the VIDA App.
1. For Web: Navigate to the registration entrance on the VIDA website: 

2. Fill in all required fields and click "Sign up".

3. Verify Email: Open the verification email received from VIDA and click the verification button. (This step is not required if using a third-party account like Google).

4. After the email is verified, you can explore the platform. New individual and business users receive 10 free signer credits.

 

How do I revoke my digital certificate?

Evocation allows you to manage the certificate's lifecycle and is only available for valid certificates.

1. Go to Side Menu -> Settings -> Personal Profile -> My Certificate section.
2. Choose the valid certificate you wish to revoke.
3. Click the three-dot menu (:) on the top right corner of the certificate information page.
4. Click the "Revoke" button.
5. A confirmation prompt will appear, requiring an OTP code.
- Click "Send Code" enter the CAPTCHA code, and click "Submit".
- Enter the OTP sent to your registered phone number and click "Next".

6. Choose or enter the reason for revoking the certificate (options include "My access has been compromised" or "I no longer need my certificate").
7. Click "Revoke".

A successful revocation will display a confirmation message ("Successfully revoked certificate!"), and the certificate status will update to "Revoked".

How does identity verification (eKYC) work for Indonesian Citizens (WNI)?

Identity verification is required to unlock digital signature functionality and issue a Digital Certificate, which binds your identity for use in digital transactions.

You are usually prompted to verify via a "Verify Now" button on the Dashboard or by navigating to Settings -> Personal Profile -> My Certificate.

The eKYC process involves three primary steps utilizing the National Identity Number (NIK):
1. Phone Number Verification: Enter your desired phone number, solve a CAPTCHA, and enter the 4-digit OTP code sent to that number.
2. ID Info Validation: Enter your legal name, NIK (National Identity Number), and date of birth.
3. Face Authentication: Capture a selfie by looking into the camera frame.


How is identity verified for Foreigners?

Identity verification for foreigners relies on the VIDA Sign App and requires specific supporting documents, such as a Passport or residency permits.

Starting the Flow:
1. On the eKYC introductions page, select "Other" for the field "I am from..." 
2. Tap "Verify for Digital Signatures" and provide consent to the Subscriber Agreement and Privacy Policy.

The Four-Step Verification Process:

  1. Email and Phone Number Verification.
  2. Passport Info Validation: Enter your legal name, passport ID, and date of birth.
  3. Face Authentication: Capture a selfie.
  4. Supporting Documentation Submission.

Required Supporting Documents (may include):

  • Copy of an Active KITAS/KITAP. OR
  • National Identity card and mailing address proof (utility bills, bank statements, rental agreements, etc.). OR
  • National Identity card and a letter from authorities (employment letter, etc.)
Once the verification is successful, you will receive an email from VIDA confirming that your certificate has been issued.

 

E-Meterai

Is VIDA's e-Meterai legally valid like a physical stamp?
 Yes. Both are legally valid. The difference is in form and accessibility. VIDA offers e-Meterai through its platform; physical stamps are available at post offices or minimarkets.

How to check e-Meterai balance and top up?

Navigate to “Settings” → e-Meterai section → “Billing Management” → click “+ Top Up.”

How to apply an e-Meterai on a document?

Upload the document. From the Contents section, drag and drop the e-Meterai to the desired position. For now, 1 document only supports 1 e-Meterai.


How to verify the authenticity of an e-Meterai?

Visit Komdigi or Peruri's official site: https://verification.peruri.co.id
Upload the stamped document. The system will verify the e-Meterai.

 

Document Management & Signing

 

How to schedule a document for future sending?

From the create document page, click the Send dropdown → choose “Send with More Options” -> click the Send dropdown → select “Schedule for Later”.

Can I decline a document?
 Yes, you can decline to sign a document. 

  • From email 
    • Open the to-be-signed document, click “More” from the top left corner, and select “Decline”.
  • From the VIDA Sign dashboard
    • Locate the document under the Pending - Waiting for me tab, click the 3-dot action button of it, and select “Decline”.  

Can I cancel a document already sent?
 Yes, you can recall an already sent document, but only when you are the initiator of the document and the document is not complete yet. 

  • From email 
    • Open the to-be-signed document, click “More” from the top left corner, click “More Options”, and select “Decline”.
  • From the VIDA Sign dashboard
    • Locate the document under the Pending - Waiting for me tab, click the 3-dot action button of it, and select “Recall”.  

 

Certificate Renewal

 

How do I renew my digital certificate?

When your certificate is about to expire, you can renew it via two methods:

  1. Via Email: You will receive a notification email about the impending expiration. You can renew your certificate directly from the email link.
  2. In the App: Navigate to Personal Profile > My Certificates > Click on the Revoked Certificate > Renew.

 

How do I delete my VIDA account?

You can delete your account navigating to Personal Profile -> Manage Account -> Delete Account.

  • Authentication is mandatory for account deletion:
    • If you have a registered phone number, you will be challenged using an SMS OTP.
    • If you use face match as your digital signature authentication method, you will be challenged using liveness detection.
  • Important Consequences: All of your data will be removed from our system, but the certificate will not be revoked. However, all digital balances on VIDA (e-Meterai and external signature balance) will still be cleared.

Reporting & Billing Management

 

What is the function of the “Report” feature?
 It displays document usage, analysis, and user activities.

 

What is billing management?
It manages business subscriptions, e-Meterai digital signature balances, and the history of subscriptions and transactions.

 

How to download full activity logs?

From the Report page (personal report or team report), pick a timespan from the top right corner, then click Export to Excel. 

How to track personal/team activity?

From the Report page—Activity Log section, you can view online or download a copy via Export to Excel. 

Can I add comments to a document before sending it?
 Yes, you can add an Annotation field from the Fillable Fields section and drag and drop the Annotation to the desired position. You can put comments, and they’re visible to all recipients of the document.


Or if you wish to leave a message to the recipients without adding to the document, from the create document page, click the Send dropdown → choose “Send with More Options”, add your message to the opened compose window.


Business Accounts

How do I upgrade from a personal to a business account?

On your dashboard, select the upgrade option → enter company details (name, phone, address, SIUP, NPWP) → click “Continue”.

What features are exclusive to business accounts?

  • Document Templates
  • Reminders
  • Department and Team Management
  • Stamp field
  • Bulk Sign

How to create a team/department?

  • Upgrade to a business account, then go to “Settings” and select “Team.” You will be able to add departments and members. 

MOST ASKED QUESTIONS (Highlights)

  • All signed documents are legally binding if using certified digital signatures.
  • You cannot change your registered email due to its linkage with a verified identity.
  • Two-factor authentication (2FA) is available and recommended.
  • You can send multiple documents at once and track them via the dashboard.
  • Document status and actions (viewed, signed, declined) can be tracked using the Audit Log.