HYes Telco accelerates digital onboarding with VIDA
Case Study
How Yes Telco authenticated real people, not just documents, at scale.
The Result
risky attempts kept out, a smooth experience
51%K
of rejected biometric attempts stopped at the liveness check
4+
ID types supported in one flow: MyKad, passport, MyTentera and MyPR
96%
of documents were MyKad, alongside passports, MyTentera, MyPR and other ID types
The Challenge
Verifying Every Identity at Scale, Without Slowing Customers Down
For Yes Telco, that question comes up every time a customer buys a new prepaid number or registers a new SIM. Answering it digitally, at scale, meant solving three problems at once:
Many ID types, one flow. Whether buying a prepaid number or registering a SIM, customers present MyKad, passports, MyTentera and MyPR cards, each with its own layout and security features.
Proof of a real person. Deepfakes, replayed videos and printed or on-screen photos are now easy to produce, and a document check alone cannot stop them.
A fast, low-friction journey. Security that frustrates customers pushes them out of the sign-up flow.
The Solution
Yes Telco embedded VIDA’s identity stack into its digital onboarding, pairing document verification with biometric verification:
ID OCR and Document Verification
Reads and validates multiple ID types, including MyKad, passport, MyTentera and MyPR, extracting customer data automatically.
Flags recaptured images, occluded documents and low-confidence reads in real time, so only clean, genuine documents move forward.
Face Recognition with Liveness Detection
Verifies that a user is physically present, blocking deepfake and presentation attacks.
Runs in real time, without disrupting the customer journey.
Actionable Insight on Every Transaction
Reject-reason analytics show exactly why a check failed, from low liveness scores to face occlusion, so teams can tune capture guidance and spot fraud patterns early.
A shared view of volume, acceptance and error rates keeps Yes Telco and VIDA aligned on performance.
Your One-Stop Solution for Customer Onboarding
With global top-ranked Face Recognition technology and legal identity database, enhance your customer experience with instant and secure identity verification.
Face Biometric Verification
We implement robust biometric technology to enable a more seamless identity verification.
Liveness Detection
We apply global top-ranked liveness detection to prevent identity fraud and theft.
Document ID verification
We use OCR to extract customer information from an ID card, to support fully automated identity verification.
Demographic Check
We compare demographic data directly with the authoritative source to get the valid data record.
