Halodoc Achieves 99% Fraud Reduction with VIDA's Verification Solution
Case Study
By integrating VIDA's digital identity solution into its platform, Halodoc has significantly improved its processes and enhanced overall customer satisfaction.
The Result
VIDA's solution significantly improved Halodoc's operational metrics. A success rate of over 99% in processing API transactions and a high acceptance rate demonstrated the reliability of VIDA's solution. Halodoc also experienced a surge in customer confidence, with a notable reduction in fraud reports by 99%. The comprehensive verification process helped Halodoc cut its Customer Acquisition Cost (CAC) by 30%, making operations more cost-effective and enabling more sustainable growth.
With VIDA's robust verification process, Halodoc saw its fraud rates drop significantly, enhancing transaction safety and increasing customer trust. The overall impact of integrating VIDA's solution led to a smoother onboarding process and a better user experience.
Implementing VIDA's verification solution has considerably improved Halodoc's insurance application process. This case study demonstrates how advanced technology can boost trust, cut costs, and improve user experience in the digital health services industry.
2X
Faster insurance application process
30%
Customer acquisition cost reduction
99%
Fraud reduction
>99%
API success rates
The Challenge
Halodoc faced a multifaceted challenge. Despite having a robust platform, Halodoc recognized the need to streamline its insurance application process further. VIDA's digital identity solution, encompassing OCR, SDK Liveness, and Verify, emerged as the perfect solution to meet this need. It accelerated the onboarding process and strengthened trust, a critical factor in the health services sector.
Protecting their users from fraudulent activities and maintaining the platform's integrity was paramount for the company. They had to balance providing a fast onboarding process while ensuring robust security measures to protect their customers' data and financial transactions. They needed a solution that would enhance the user experience and optimize costs.
The Solution
As a licensed Certificate Authority (CA), VIDA has established a robust infrastructure and expertise in biometric validation against authoritative databases. VIDA's solution could accurately expedite the user onboarding process for Halodoc without compromising security.
We also offered a comprehensive solution that balanced speed and security and addressed all aspects of user onboarding. This solution facilitated a smoother user onboarding experience and strengthened Halodoc's defensive posture against online fraud, providing a robust and effective solution. The OCR, SDK Liveness, and Verify stack was a perfect fit for Halodoc, enabling the company to deliver on its commitment to provide quick, secure, and user-centered health services.
Your One-Stop Solution for Customer Onboarding
With global top-ranked Face Recognition technology and legal identity database, enhance your customer experience with instant and secure identity verification.
Face Biometric Verification
We implement robust biometric technology to enable a more seamless identity verification.
Liveness Detection
We apply global top-ranked liveness detection to prevent identity fraud and theft.
Document ID verification
We use OCR to extract customer information from an ID card, to support fully automated identity verification.
Demographic Check
We compare demographic data directly with the authoritative source to get the valid data record.
Multiplatform Integration
Our product solutions can easily be tailored to your business needs with SDK, API, Web app, and iframe integration.
