Superbank Achieves the Milestone of 2 Million Customers with VIDA Identity Solutions
Case Study
Superbank’s rapid growth proves that high-volume onboarding and fraud-resistant identity verification can go hand in hand. With VIDA’s identity solutions, digital banks don’t have to choose between scale and security—they can have both.
The Result
With VIDA as its identity partner, Superbank created a fast, frictionless, and fraud-resistant eKYC experience that exceeded expectations:
Biometric AI & OCR-Powered Data Extraction Guarantees precise identity verification,eliminating manual errors and adjustments. This leads to an enhanced user experience, ultimately boosting user conversion rates.
Tailored Regulatory Compliance Support Enabled smooth MMN verification aligned with OJK requirements.
Scalable Infrastructure Zero system disruptions, even during onboarding surges.
Breaking Barriers in Digital Banking with Seamless Identity Verification
For a fast-growing digital bank, the onboarding process is more than a formality, it’s the foundation of customer trust, regulatory compliance, and scalable growth.
Superbank, a forward-thinking player in Indonesia’s digital banking sector, set an ambitious goal: onboard 1 million users within six monthsof its public launch and ensuring full compliance with OJK’s eKYC mandates.
By partnering with VIDA, Superbank didn’t just meet the target—they soared beyond it. They successfully doubled the target by achieving
2.7M
Total users in four months Powered by VIDA’s secure eKYC
The Challenge
But with great ambitions come significant challenges for Superbank:
High Rejection Rates Due to Data Mismatches – Biometric and demographic discrepancies led to onboarding friction, reducing first-attempt success rates.
Scalability Concerns – As Superbanks anticipated rapid adoption, they needed an infrastructure capable of handling high-volume traffic spikes.
Regulatory Compliance Complexity—Adhering to OJK’s eKYC framework required precise, accurate identity verification, including validation of MMN (Mother’s Maiden Name) against authoritative sources.
Superbank needed a reliable, scalable, and regulation-ready identity solution to power their onboarding process—and they found it with VIDA.
The Impact
VIDA’s seamless identity solutions enabled Superbank to break past their initial goals and achieve unprecedented scale:
Grand Launch to Year-End – An additional 1.7 million users were successfully onboarded, doubling Superbank’s 2024 business target.
Scalability Without Compromise – VIDA ensured zero system disruptions, allowing Superbank to handle high-traffic onboarding periods effortlessly.
“Kolaborasi dengan VIDA memungkinkan kami mengakuisisi 2 juta nasabah dalam 4 bulan. Teknologi VIDA mempercepat dan mengamankan verifikasi identitas, memastikan onboarding mulus serta memperluas akses perbankan digital.”
Bhavana Vatvani Direktur Operasional Superbank
Your One-Stop Solution for Customer Onboarding
With global top-ranked Face Recognition technology and legal identity database, enhance your customer experience with instant and secure identity verification.
Face Biometric Verification
We implement robust biometric technology to enable a more seamless identity verification.
Liveness Detection
We apply global top-ranked liveness detection to prevent identity fraud and theft.
Document ID verification
We use OCR to extract customer information from an ID card, to support fully automated identity verification.
Demographic Check
We compare demographic data directly with the authoritative source to get the valid data record.
Multiplatform Integration
Our product solutions can easily be tailored to your business needs with SDK, API, Web app, and iframe integration.
