Superbank Achieves the Milestone of 2 Million Customers with VIDA Identity Solutions
Case Study
By integrating VIDA's digital identity solution into its platform, Superbank elevated its user onboarding process, achieving 220K users onboarded in just 4 days.
The Result
With VIDA’s AI-powered eKYC solutions, Superbank didn’t just meet its goals, it surpassed expectations. The seamless integration allowed Superbank to onboard 2.7 million users, far exceeding its initial target. During the soft launch alone, 2 million users successfully completed the eKYC process, demonstrating the system’s ability to handle high traffic without disruption. Post-launch, another 1.7 million users were onboarded, effectively doubling Superbank’s 2024 business targets.
Despite these massive volumes, VIDA’s infrastructure ensured zero system slowdowns, allowing for uninterrupted operations even during peak periods. Additionally, by fully aligning with OJK compliance mandates, Superbank established a secure, fraud-resistant verification process, reinforcing trust and efficiency in digital banking. This level of scale, speed, and security sets a new industry benchmark, proving that high-volume onboarding can be both seamless and compliant.
Breaking Barriers in Digital Banking with Seamless Identity Verification
For a fast-growing digital bank, the onboarding process is more than a formality, it’s the foundation of customer trust, regulatory compliance, and scalable growth.
Superbank, a forward-thinking player in Indonesia’s digital banking sector, set an ambitious goal of onboarding 1 million users within six months of its Grand Launch and ensuring full compliance with OJK’s eKYC mandates.
220K
User onboarded in 4 days
~850K
OCR transactions processed
94%
Success Rate
~690K
Identity verification transactions completed
The Challenge
In a rapidly growing digital banking landscape, Superbank needed a fast, seamless, and regulation-compliant onboarding process. But scaling wasn’t easy.
High rejection rates due to data mismatches slowed down first-attempt success.
Traffic spikes during peak onboarding put pressure on system stability.
Strict OJK compliance required precise Mother’s Maiden Name (MMN) validation against official databases.
Superbank couldn’t afford delays or security gaps. It needed a powerful, scalable solution that could onboard users in seconds—not days.
The Solution
Superbank partnered with VIDA to create a frictionless, fraud-proof onboarding experience.
AI-Powered Biometric Identity Verification – Instantly matched NIK, Full Name, DOB, MMN, and Face Recognition with KTP records, reducing errors.
OCR-Powered Data Extraction – Automated KTP validation, eliminating manual mistakes and improving first-attempt success rates.
Tailored OJK Compliance Support – Ensured smooth MMN verification with both interim and permanent eKYC solutions.
Scalable Infrastructure – No lag, no delays, just high-speed identity verification designed to handle millions of users effortlessly.
“Kolaborasi dengan VIDA memungkinkan kami mengakuisisi 2 juta nasabah dalam 4 bulan. Teknologi VIDA mempercepat dan mengamankan verifikasi identitas, memastikan onboarding mulus serta memperluas akses perbankan digital.”
Bhavana Vatvani Direktur Operasional Superbank
Your One-Stop Solution for Customer Onboarding
With global top-ranked Face Recognition technology and legal identity database, enhance your customer experience with instant and secure identity verification.
Face Biometric Verification
We implement robust biometric technology to enable a more seamless identity verification.
Liveness Detection
We apply global top-ranked liveness detection to prevent identity fraud and theft.
Document ID verification
We use OCR to extract customer information from an ID card, to support fully automated identity verification.
Demographic Check
We compare demographic data directly with the authoritative source to get the valid data record.
Multiplatform Integration
Our product solutions can easily be tailored to your business needs with SDK, API, Web app, and iframe integration.
